Privacy Policy
Thank you for visiting Studio Founded. Studio Founded ("Studio Founded", "we", "us", or "our") respect your privacy. We are GDPR compliant. This Privacy Policy serves those concerned by how we use their Personal Data.
Please read our Privacy Policy carefully for a clear understanding of how we collect, use, protect or otherwise handle your Personal Data in accordance with our Website.
By using or purchasing any of our Products or Services, you confirm you have agreed to our Terms & Conditions and have read and understood this Privacy Policy and our Cookies Policy.
Effective from July 21st 2020
1. KEY TERMS
1.1 In our Privacy Policy, when we refer to “Users”, we refer to visitors to our Website and the customers who use our Products and Services. "Personal data" refers to information that allows for personal identification, either directly or indirectly.
2. WHAT DOES THIS PRIVACY POLICY APPLY TO?
2.1 This Privacy Policy explains the Personal Data we collect, why we collect it, how it is stored, where it is stored, and for what length of time.
2.2 We only use strictly necessary cookies. For full details, please visit our Cookies Policy.
3. WHAT PERSONAL DATA DO WE COLLECT?
3.1 Personal Data, or personal information, refers to information about an individual that can identify them. It does not include data where the identity has been removed (anonymous data).
3.2 We may collect, use, store, and transfer your Personal Data grouped in the following ways
- Identity Data: When you contact us, or purchase from us, we may collect personal information that includes your first name, last name, email address, and phone number.
- Contact Data: Including your first name, last name, billing address, invoicing address, and email address.
- Financial Data: Including bank account and payment card details.
- Transaction Data: Including details about your payments for Products and Services you purchase from us.
- Marketing and Communications Data: Your preferences for communication and receiving marketing from us.
- Correspondence Data: To contact you regarding your purchase to fulfil our Product or Service. We will never send you newsletters or marketing materials unless you have opted in.
- Cookies Data: We only use strictly necessary cookies on our website. For full details, please visit our Cookies Policy.
3.3. We do not collect Special Categories of Personal Data.
4. HOW DO WE COLLECT PERSONAL DATA?
4.1. Under GDPR, we ensure your Personal Data is managed and processed lawfully, fairly, and transparently and will not adversely affect your rights. We only process your Personal Data if at least one of the following bases applies:
You have given consent to the processing of your Personal Data for one or more specific purposes;
- Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract;
- Processing is necessary for compliance with a legal obligation to which we are subject;
- Processing is necessary for the performance of a task carried out in the public interest or the exercise of official authority vested in the data controller;
- Processing is necessary for legitimate interests, either of us or by a third party, such as our payments processors, except where such interests override the fundamental rights and freedoms of the data subject, especially where the data subject is a child.
We may receive Personal Data from another data subject when providing our Services to you. We expect you to have complete responsibility and ensure the data subject has read and understood the contents of this Privacy Policy and that you have obtained their consent. It may be appropriate for us to combine your information with other information we may be holding about you, such as by combining your name with your geographic location.
5. WHY DO WE COLLECT PERSONAL DATA?
5.1. We collect Personal Data for the following reasons:
- To fulfil our services: Collecting Personal Data allows us to fulfil our services. It means you can purchase our services, process payments, and contact us.
- To communicate: We use your email address to communicate about your order and manage our customer relationship with you. We will contact you regarding your purchases from our website. We will never contact you regarding anything other than your purchase unless you opt-in to receive our newsletter.
- To meet our legal obligations: We collect your name, address, contact details, and order details for record-keeping and tax purposes. This data will be stored for up to seven years to comply with UK legal tax requirements. After seven years, the data will be destroyed. All data is stored digitally in a secure, password-protected, and encrypted environment.
- For enhanced security: Processing Personal Data allows us to maintain the security and integrity of our services.
- For enforcement: Personal Data may be used to enforce our Terms & Conditions and other Policies.
6. WHEN DO WE COLLECT PERSONAL DATA?
6.1 We will process your Personal Data for the uses described in section 5 when:
- We are legally obligated: for example, to comply with tax and government regulations or to comply with a binding law enforcement request.
- You have given consent: When you consent, you can change your mind at any time.
- We need to process Personal Data to complete our service: we may need to use your Personal Data to provide you with Products and Services.
- When we need to use your Personal Data to communicate with you or respond to your inquiries.
- When there is a legitimate interest to do so: We have a legitimate interest to operate our business and provide you with a service and communication. We have a legitimate interest in monitoring the safety and security of our website, protecting against fraud, spam and abuse. We have a legitimate interest in providing and improving our website, including any personalised services.
- Others have a legitimate interest: When it may be neccessary to protect a Third Party's legitimate interest. For example, when our partners have a legitimate interest in delivering quality products to you.
7. HOW DO WE SHARE YOUR PERSONAL DATA?
7.1 We (or third-party data processors acting on our behalf) may collect, store, and use your Personal Data by way of different methods to collect data from and about you via:
7.2 Direct interactions. You may give us your information by filling in a contact form via our Website or by contacting us via phone or email including Personal Data you provide when you:
- Present website content;
- Use any of our Services;
- Purchase a product;
- Subscribe to our Newsletter;
- Request marketing;
- Enter a competition, promotion or survey.
7.3 In addition to the above, we may use the information in the following ways:
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our newsletter, we send periodic emails to you. If you would no longer like to receive promotional emails from us, you can click the unsubscribe button that you will find at the bottom of every email. If you have not opted-in to receive email newsletters, you will not receive these emails.
- Present Website content effectively to you.
- Provide information and Services requested by you or (with your consent) that we think might interest you.
- Carry out our contracts with you.
- Provide the relevant Services to you.
7.4 If you are already our customer, we will only contact you electronically about things similar to your previous purchases.
7.5 If you are a new customer, we will only contact you if you agree.
7.6 In addition, if you do not want us to use your personal data for any of the other reasons set out in this section in 5, you can let us know at any time by contacting us at hello@studiofounded.com, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible Products and Services.
7.7 In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you do not provide your Personal Data in these cases.
7.8 Generally, we do not rely on consent as a legal basis for processing your Personal Data other than our marketing communications or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at hello@studiofounded, and we will either delete your data from our systems or move your data to our unsubscribe list. However, you acknowledge this will limit our ability to provide the best possible services to you.
7.9 With your permission and where permitted by law, we may also use your data for marketing purposes that may lead us to contact you by email with information, news and offers about our Services. We agree that we will not do anything that we have not agreed to under this Privacy Policy, and we will not send you any unsolicited marketing or spam. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
8. WHERE DO WE STORE PERSONAL DATA?
8.1 We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order to receive our Services and deal with payment. If we store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. These steps may include, but not be limited to, legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements. Your acceptance of this Privacy Policy is your consent permitting us to store or transfer data outside the EEA if it is necessary for us to do so.
8.2 When we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield. The Privacy Shield requires them to provide similar protection to Personal Data shared between Europe and the US. For more details, please see the European Commission: EU-US Privacy Shield.
8.3 We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8.4 By giving us your Personal Data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
8.5 Any payments made by you will be encrypted.
8.6 We have implemented security measures such as a firewall to protect data and maintain high-level security.
8.7 Remember that the transmission of data via the Internet may not be completely secure. We advise you to take suitable precautions when transmitting data to us, and you take the risk that any sending of that data is not secure despite our efforts.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
9.1 Your information will be stored for seven years. After seven years, your details, including any purchase or correspondence data, will be deleted. We keep your information for seevn years so we may reference it in the case of any legal disputes over the service we provide. We may be required to retain personal data for a longer period to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.
10. DISCLOSING YOUR INFORMATION
10.1 We are allowed to disclose your information in the following cases:
- If we want to sell our business, we can disclose it to the potential buyer.
- We can disclose it to other businesses in our group.
- We can disclose it if we have a legal obligation to do so or to protect other people's property, safety or rights.
- We can exchange information with others to protect against fraud or credit risks.
- We may contract with third parties to supply services to you on our behalf. These may include payment processing and marketing. Third parties may require access to some or all of your data. These are the third parties that have access to your information:
Where any of your data is required this purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and by your rights, our obligations, and the obligations of the third party under GDPR and the law.
11. YOUR RIGHTS
11.1 When you submit information via our Website, you may be given options to restrict our use of your data. We aim to give you control over our use of your data (including the ability to opt out of receiving emails, which you may do by unsubscribing using the unsubscribe button at the bottom of every email.
11.2 Under the GDPR, you have the right to:
- Request access to, deletion of, or correction of your Personal Data held by us at no cost to you;
- Request that your Personal Data be transferred to another person (data portability);
- Be informed of what data processing is taking place;
- Restrict processing;
- Object to the processing of your Personal Data; and
- Complain to a supervisory authority.
11.3 You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
11.4 To enforce any of these rights or if you have any questions about this Privacy Policy, please contact hello@studiofounded.com.
12. LINKS TO OTHER SITES
12.1 Please note that our Terms and Conditions and our Policies will not apply to other websites you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.
13. CHANGES
13.1 If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.
13.1 If we use personal data for automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge such decisions under GDPR, requesting human intervention, expressing their point of view, and obtaining an explanation of the decision from us.
13.2 The right described in section 11.1 does not apply in the following circumstances:
- The decision is necessary for the entry into, or performance of, a contract between you and us;
- The decision is authorized by law; or
- You have given your explicit consent.
14. TERMS
14.1 Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Website.
15. YOUR CONSENT
15.1 By using our Website and by way of acknowledgement, you consent to our Privacy Policy.
16. SUBJECT ACCESS REQUESTS AND RIGHT TO ERASURE
16.1. You may have the right to access, update, change or delete your Personal Data where applicable law requires. If you would like to know what Personal Data or would like us to erase your Personal Data from our records, please contact hello@studiofounded.com to request these changes.
16.2. We will ask you to confirm your identity by checking your information against our records. If your identity is verified, we will erase your Personal Data from our records within 48 hours.
16.3. Our Cookies Policy explains how you can manage our cookies.
17. PRIVACY OF CHILDREN
17.1. Our services are not intended for children under age 18. We do not knowingly collect or distribute Personal Data from anyone under the age of 18. If a parent or guardian becomes aware their child has provided us with information without their consent, they should contact us immediately.
18. LINKS TO OTHER WEBSITES
18.1. Our Website may contain links to other websites. These websites are not under our control. These websites have their own policies regarding privacy and Personal Data. We have no responsibility for linked websites. You access such linked Websites at your own risk.
19. EMAIL
19.1. We fully comply with national laws regarding SPAM. When you subscribe to our newsletter, you are required to double-opt in and confirm you would like to receive an email from us. You can opt out of receiving emails from us at any time. We will not sell, rent, or trade your email address to any unaffiliated third party.
20. UPDATES
20.1. This Privacy Policy will be regularly updated to reflect changes within our business, technology, or law.
20.2. When we update this Privacy Policy, we will update the "Effective Date" at the top of this Privacy Policy page, and we will notify you by displaying a notice of change on our homepage.
20.3. Please check our Privacy Policy regularly so you can ensure you understand your relationship with us and how we process your Personal Data.
21. HOW TO CONTACT US
21.1. If you have any questions regarding our Privacy Policy, you may contact us using the information below.
If you have any questions about our Privacy Policy, please contact us at:
hello@studiofounded.com
Hannah Shaw
Studio Founded
4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia
London
W1T 6EB